CUSTOMER EXPERIENCE AUDIT WORKBOOK $97

The Customer Experience Audit Workbook helps business owners, leaders, and customer-facing teams identify service gaps, customer friction, complaint patterns, retention issues, and opportunities to improve the client journey.

This workbook is designed to help organizations review how customers experience the business from first contact to follow-up, service recovery, and long-term retention.

Best for:

• Businesses experiencing customer complaints
• Customer service and customer experience teams
• Leaders who want to improve retention
• Organizations with inconsistent service standards
• Businesses that need to improve the client journey

Includes:

• Customer journey review prompts
• Customer friction checklist
• Complaint pattern tracker
• Service gap worksheet
• Retention review worksheet
• Customer experience improvement plan