{"product_id":"customer-experience-audit-workbook","title":"CUSTOMER EXPERIENCE AUDIT WORKBOOK $97","description":"\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eThe Customer Experience Audit Workbook helps business owners, leaders, and customer-facing teams identify service gaps, customer friction, complaint patterns, retention issues, and opportunities to improve the client journey.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eThis workbook is designed to help organizations review how customers experience the business from first contact to follow-up, service recovery, and long-term retention.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eBest for:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\u003cspan\u003eBusinesses experiencing customer complaints\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eCustomer service and customer experience teams\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eLeaders who want to improve retention\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOrganizations with inconsistent service standards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eBusinesses that need to improve the client journey\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eIncludes:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\u003cspan\u003eCustomer journey review prompts\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eCustomer friction checklist\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eComplaint pattern tracker\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eService gap worksheet\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eRetention review worksheet\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eCustomer experience improvement plan\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"The Meridian Strategy Firm","offers":[{"title":"Default Title","offer_id":48794739638504,"sku":null,"price":97.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0800\/8682\/7240\/files\/02_customer_experience_audit_workbook.png?v=1784766142","url":"https:\/\/www.themeridianstrategyfirm.com\/products\/customer-experience-audit-workbook","provider":"The Meridian Strategy Firm","version":"1.0","type":"link"}